Welcome to fashionatebd.com Help Center.

For any kind of help or support on this website, Please contact us:

Phone Number: +8801710707444 (Whatsapp)

Email us: [email protected]

FAQ (Frequently Asked Questions)

ORDER RELATED

You can place an order in two ways,

Order place by yourself. 

Step 1: Log In at fashionatebd.com or if you are not register in our website, need to register first. For Register click here.

Step 2: Go to the shop page and selection of your preferred products. 

Step 3: Click on “Add To Cart” / “Select Options” [If products hasn’t color or size options then it shows “Add To Cart” and If products has color or size options then it shows “Select Options”

Step 4: You are click on “Add to Cart” button it shows “Add to Cart” page. And if you click on “Select Options” button it goes to single product page. Now you click on “Add to Cart” button it shows “Add to Cart” page.

Step 5: You Finalization in “Add to Cart” page. If you have coupon code, place here for discount.

Step 6: After that you click on “Checkout” page.

Step 7: In “Checkout” fill your Name, Address, and Mobile Number.

Step 8: Choosing the Payment Option and select “Trams & Condition” radio button. And click on the “Pace Order” button.

Step 9: You get a successful confirmation massage here.

Step 10: And you received a confirmation email of the purchases products.

The Second way is order by phone call or in shop chat box any time 24/7 in 5 easy steps. 

Step 1:  First select product which you want to buy, and call us our customer service support contact number mention in our website or messages in whatsapp number.

Step 2:  Tell us the product you would like to buy, Product SKU, your prepare payment option and shipping option.

Step 3: Our team note your basic information address, e-mail, phone number for delivery your product.

Step 4: After that our team provide you an order ID, which you can use to track the order status and any necessary communication in future.

Step 5: You will get an e-mail your order confirmation with order details

There is no hidden cost on your order in fashionatebd.com. All price included in list price you see on the shop page what you exactly you would pay.

It’s very easy to place a coupon code on your purchased order. You can find this option in “Cart” page. And click on “Add Coupon Code” button and past the code. Coupon code auto apply in you cart amount.

Successfully complete your order you can find you order status in your “My Account” page. Just click on “My Account” button and then click on order option and you find details of your order. 

PAYMENT RELATED

We are offering you easy payment methods. You can be assured you all are trusted payment methods. Currently we provide following mode of payment:

  • COD (Cash On Delivery)
  • Bkash mobile banking payment getaway.
  • Rocket mobile banking payment getaway.
  • Nagad mobile banking payment getaway.

If happen this type of occurrence please contact us our support team immediately with you transaction details. Support team will take necessary action immediately.

At this moment we are not provide installment plans. In future we will launch plan for selected categories.

At this moment we are not provide any card payment facilities. Now we are offering COD (Cash on delivery), Bkash, Rocket & Nagad mobile banking getaway.

DELIVERY RELATED

Our first choose Sundorbon courier, if you have choice any other company, please inform us after placing your order.

If your order amount Tk2000/- or above we provide free delivery. It automatically applied in your cart amount.

Normally Delivery Charge in Dhaka city – Tk60/-

And Delivery Charge for outside Dhaka – Tk100/-

NB: Some time it can vary.

Generally in Dhaka metro our estimated delivery time 1-2 working days. And outside Dhaka metro it’s varies on place. Normally our estimated delivery time for outside Dhaka metro needs 2-3 working days. And ‘same day delivery’ available only for Dhaka metro.

You can change your delivery address after place an order, contact us our support team immediately over phone before the product is dispatched.

RETURNS & EXCHANGE

Generally in Dhaka metro replacement item is delivered to you at the products pick-up time. And outside of Dhaka metro first replacement item delivered from you and after we delivered item picked up and we delivered the replacement products. For more details please see our return & exchange policy page.  

You can cancel your order any time before the product shipment by contact with our support team.

If cancelled your order, you will receive an automated e-mail. And you will also get automated update status in “My Order” option under “My Account” section.

Very frequently your order cancelled due to few below reasons:

  • If products are not available.
  • If it has technical issues related to pricing information.
  • If problem with your payment identification by fraud detection.

MANAGE MY ACCOUNT

This is a customer section of our site. Here you can complete access to manage or edit your billing address details, shipping address details and also update your account password. And you will get all about your order status update here. And here you get referral link to generate income.

You can easily three steps process to register on fashionatebd.com.

  • In the home page top of the bar First you click on “Sign In” Button .
  • Then Input your email address and submit register button.

You will get a confirmation successful massage to your email and get a auto generated password, which you can change in my account dashboard .

It’s very easy to recover password. Please follow steps:

  • Click on “My Account” section in fashionatebd.com. That is on the top right of the website.
  • Now Click on the “Forgot your password” link.
  • Input your e-mail address in the displayed field.
  • You will get an automated email with a password change link.
  • Open email account and click on the link and enter a new password here.

Finally you will get a successfully change your password and get a successful massage.

Yes are absolutely safe. You are safe to login or register with facebook ID or Google ID. We will not store your password in any case.

OTHER TOPICS

When you completed your order at fashionatebd.com you will get a order ID by email and also “My order” option in “My account” section. Then click on “Track My Order” option below in our websites home page. This page you input your email ID and order ID and click on Track your ID. You will get your order status here.

If you are not register in fashionatebd.com so, first you need to register for tracking your order status.

Yes you can do. If you want to cancel your order so please make the conformation before delivery the products with our support team. Other hand it is not possible to refund. But you can replace your products in this case. If product is physically damaged or certain part is missing then replacement not acceptable. Please see returns and replacement policy page for details in our site.

Your order will get faster on before delivery date mentioned at the time of placing order

The “Wishlist” is keeping together  in a page you are thinking about buying or love it, but you haven’t confirmed buying yet. If you click on “Wishlist” button product will record in your “Wishlist” menu. When you decide buy it you can just ‘Add to Cart’ button to buy it any time.